Perspicx ("we," "us," or "our") is committed to protecting your privacy and the privacy of the individuals who respond to your surveys and forms. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our platform and services.
This policy applies to information collected through our website at perspicx.com, our web application, mobile applications, and APIs. By using Perspicx, you consent to the practices described in this policy.
We distinguish between two types of data: information about account holders (you, the survey creator) and information about respondents (the people who complete your surveys). Different practices apply to each, and we take special care with respondent data.
We collect the following categories of information:
| Category | Examples | How collected |
|---|---|---|
| Account information | Name, email address, password (hashed), company name | Provided by you during registration |
| Billing information | Payment method details (processed by Stripe), billing address | Provided by you at checkout |
| Usage data | Pages visited, features used, session duration, clicks | Automatically collected |
| Device & log data | IP address, browser type, OS, referrer URL, timestamps | Automatically collected |
| Survey content | Questions, logic settings, themes you create | Provided by you while using the platform |
| AI prompt data | Text prompts you enter to generate surveys | Provided by you during generation |
| Communications | Support tickets, emails, feedback you send us | Provided by you |
We use the information we collect for the following purposes:
We do not sell your personal information. We do not use your survey content or your respondents' answers to train our AI models.
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
When your survey or form respondents submit their answers, the data they provide ("Response Data") is stored in your Perspicx account. You, as the account holder, are the data controller for Response Data. Perspicx acts as a data processor on your behalf.
With respect to Response Data, we commit to the following:
You are responsible for informing your respondents about how their data will be used, obtaining any necessary consents, and ensuring compliance with applicable privacy laws (including GDPR, CCPA, and HIPAA where relevant).
We use cookies and similar technologies to operate and improve the Services. The types of cookies we use include:
You can manage your cookie preferences at any time via the "Cookie Preferences" link in our footer or through your browser settings. Note that disabling certain cookies may affect platform functionality.
We implement industry-standard security measures to protect your information, including:
While we take security seriously, no system is completely secure. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law, typically within 72 hours of becoming aware of the breach.
We retain your account information for as long as your account is active or as necessary to provide Services. If you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or legitimate business purposes (e.g., resolving disputes, fraud prevention).
Response Data collected through your surveys is retained in your account until you delete it or close your account. Deleted Response Data is permanently removed from our servers within 30 days.
Billing records and transaction history may be retained for up to 7 years to comply with financial and tax regulations.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you are in the EU/EEA and are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority.
California residents may have additional rights under the CCPA, including the right to know what personal information is collected, the right to opt out of its "sale" (we do not sell data), and the right to non-discrimination for exercising privacy rights.
Perspicx is based in the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the U.S. or other countries where our service providers operate.
For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland to the United States, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms, to ensure your data receives adequate protection.
Perspicx is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will promptly delete such information.
If you are using Perspicx to create surveys or forms that will be completed by individuals under 13, you are responsible for obtaining verifiable parental consent as required by COPPA or applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (to the address associated with your account) and by posting a notice on our website at least 14 days before the changes take effect.
The updated policy will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated policy.